FAQs
How do I know what type of system I need?
It depends on your water quality, lifestyle, and health goals. If you’re looking for the purest water possible to optimise your health and performance, reverse osmosis is ideal. Our systems are designed to address specific contaminants like microplastics, heavy metals, and hormone disruptors. If you’re unsure, contact us, and we’ll help guide you to the best system for your needs.
My water is hard. Can a filter make it softer?
Yes, reverse osmosis systems can reduce water hardness by removing minerals like calcium and magnesium that cause limescale. For particularly hard water, some systems include additional pre-filters or water-softening stages to ensure the best results.
Is it easy to install?
Absolutely. Our reverse osmosis systems are designed for quick and straightforward installation. Many systems come with clear instructions and all the necessary components for set-up. If you need assistance, we’re always here to guide you through the process.
How fast will I receive my delivery?
We aim to dispatch orders within 1–2 business days, with delivery typically taking 3–5 business days. We’ll keep you updated with tracking information so you can plan accordingly.
Can I return my order if I have to?
Yes, we offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, contact us within 30 days for a return. Please note that products must be returned in their original condition.
Can I return the used product under the 30-day money-back guarantee?
Yes, as long as it’s within the 30-day window and you’ve followed our return process. We understand you may need to test the system, so we accept lightly used products as part of our satisfaction guarantee.
Are your filters recyclable?
Certain components, like activated carbon and plastic casings, can often be recycled. We’re committed to sustainability and can provide guidance on how to properly dispose of or recycle your filters. We’re also exploring partnerships with recycling programmes to make this even easier.
What’s the pH level of water filtered through reverse osmosis?
Reverse osmosis water typically has a slightly acidic pH (around 6–7) due to the removal of minerals. However, many of our systems include remineralisation stages to restore essential minerals and balance the pH to a more alkaline level, ideal for hydration and health.
How often should I replace my filter?
Filter replacement depends on usage and water quality but typically ranges between 6–12 months for pre-filters and 2–3 years for membranes. Regular maintenance ensures optimal performance and water quality. Specific recommendations are included with each system.
Why can’t my water filter be used on well water?
Well water often contains higher levels of sediment, bacteria, and other contaminants that may require additional pre-filtration. If you’re using well water, we recommend contacting us for tailored advice to ensure you choose the right filtration system.
What’s the difference between alternative filtration methods and reverse osmosis?
Alternative methods like pitcher filters or activated carbon systems are great for improving taste and removing basic impurities. However, they can’t remove dissolved solids, heavy metals, or microplastics. Reverse osmosis uses advanced technology to filter water at the molecular level, providing unparalleled purity and health benefits.
What is reverse osmosis, and do I lose minerals?
Reverse osmosis is an advanced water filtration process that uses pressure to remove contaminants like bacteria, heavy metals, and microplastics. While it does strip water of minerals, many of our systems include remineralisation filters to restore essential nutrients like calcium and magnesium, optimising water for hydration and health.
Will the filtration system help my problem with hard water?
Yes, reverse osmosis significantly reduces water hardness by removing dissolved minerals. For particularly hard water, systems with additional softening stages may be recommended. This prevents limescale build-up and improves the taste and texture of your water.
Additional FAQs
Do reverse osmosis systems waste water?
Reverse osmosis systems do produce what we like to refer to as "greywater" during the filtration process, which has many uses before you consider pouring it down the sink, such as gardening, cleaning and cooking. Modern systems are designed to minimise waste and many of our systems feature water-saving technology to ensure efficiency.
Can I use reverse osmosis water for cooking?
Absolutely! Reverse osmosis water enhances the flavour of food and beverages by removing impurities that can alter taste. It’s perfect for coffee, tea, and even steaming vegetables.
How do I know when to replace my filter?
Many of our systems include indicators or alerts to let you know when it’s time for a filter change. Regular maintenance ensures consistent water quality and performance.
Does reverse osmosis remove fluoride?
Yes, reverse osmosis is one of the most effective methods for removing fluoride, giving you control over your water’s purity.
