Returns and Refunds Policy
At cLean Hydration, we aim to provide you with the best products and services. However, if you're not completely satisfied with your purchase, we're here to help.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all purchases. If you decide the product isn’t right for you, you can return it within 30 days of delivery for a full refund, provided the following conditions are met:
- The product must be returned in good as new condition, with all original packaging, manuals, and accessories included.
- If the product shows signs of use or damage, we reserve the right to deduct a usage fee from your refund to account for depreciation.
How to Return a Product
1. Contact Us:
- Email us at support@cleanhydration.co.uk or use our Contact Us page to initiate a return.
- Please provide your order number and the reason for the return.
2. Prepare Your Return:
- Ensure the product is securely packed to prevent damage during transit.
- Include all original components (e.g., packaging, manuals, and accessories).
3. Shipping Your Return:
- You are responsible for return shipping costs unless the product is faulty or damaged upon delivery.
- We recommend using a tracked shipping method to ensure the safe return of your item.
Refunds
- Once your return is received and inspected, we will notify you of the status of your refund.
- If the product is in good as new condition, you will receive a full refund within 7–10 business days to your original payment method.
- If the product shows signs of use or damage, a usage fee will be deducted from your refund to account for wear and tear.
Exclusions
The following items are not eligible for return:
- Products damaged due to misuse, improper installation, or unauthorised modifications.
- Products purchased more than 30 days ago.
Contact Us
If you have any questions or concerns about our returns policy, please don’t hesitate to get in touch:
- Email: support@cleanhydration.co.uk
